• Proven experience in designing successful cloud software products and consumer applications
• Led the redesign of Cisco.com Learning resulting in Cisco Certified program revenues growing by $150 million in two years.
• Solves complex user experience challenges for large problem and data spaces, using AI-based design as a powerful solution
• Mission is to create modern user interfaces that improve people’s lives through joyful and productive experiences

• Leads planning and design for a significant platform UX evolution, redesigning legacy features and creating new ones on the cloud side by conducting research, delivering personas, taskflows and models
• Delivered a brand-new AI-driven platform vision in 6 months with wireframes and prototypes

• Served as Architect and Design Lead for 6 major products
• Designed prototypes and features in Figma for Portal, Avatar and Presence, Landing Pages, Component Testing Console, Voice AI, Virtual (Conversational) Assistant, and AI Search

• Led the design on their Cloud Integration platform, taking a technical legacy interface and redesigning it for non-technical users allowing them to build data, API, application, and cloud integrations
• Designed the post-sales customer experience with a new interaction model and ease of use features

• Provided design expertise for Sales, Customer Service, and My Oracle Support through interaction models, wireframes, and interactive prototypes
• Concepted new AI and Card-driven user experiences for Oracle Cloud products

• Redesigned company’s gamification platform in 10 months by conducting research with customers, understanding current support issues, building personas, task-object models, Taskflows, and a new architecture. The effort brought a new consumer-grade user experience to the platform and was overwhelmingly approved by customers

• Designed 3 sales tools for Apple internally using a full-cycle design process from user research to high-fidelity mockups adhering to the Apple design system.
• Designed a sales product for the sales groups to coordinate sales and marketing of the iPhone and iPad worldwide. Also worked on-site with business sales teams to improve invoicing process for Apple stores

• The Quad project, eventually WebEx Social, is a high-profile collaborative social networking platform that is central to Cisco’s collaboration strategy. On this project I was a lead designer who created designs for major aspects of the product such as content, collaboration, and administration. I worked closely with other design leads to produce innovative solutions for the enterprise market that but with a consumer feel to the user experience.

• As a principal design of my own boutique UX consulting practice, , I have had successful relationships with both Web-based and software-based product development firms. My clients included DreamWorks, Yahoo!, Intel, Intuit, and NetApp - for whom I delivered high-impact and innovative design solutions. My consultancy has been successful in helping clients build best-in-class user experiences and truly orienting their product design to satisfying user needs and goals.

University of Cincinnati, Cincinnati, OH

Emphasis in Human-Computer Interaction / Human Factors
Master’s Thesis: "The Electronic Mirror: Human-Computer Interaction and the Reflected Appraisals Process"
Published in Computers in Human Behavior, an Elsevier Science journal.

Selected Course Work 

1. User & Business Goals Analysis

2. Problem > Goals > Solution Framework

3. Task – Object Model

4. Product Architecture, MVP Product Strategy

5. Use Cases, Story map, User Stories

6. Conceptual Design, Wireframes/Prototypes High Fidelity Mockups (iterative)

7. User Testing

8. Development Specifications

• Team-centric, welcomes feedback
• Consumer-facing; B2B products
• Interaction Design, Visual Design, Usability Research
• Large-scale productivity applications
• AGILE development environments

• CSS
• HTML
• PHP
• Python
• JavaScript

• Figma
• Miro
• Sketch
• InVision
• Axure
• Balsamiq
• Adobe Creative Suite